Spy Journal 3.0 Filtering the web for you

Yesterday was an incredibly stressful day for me. I am usually pretty unstressed and have great coping mechanisms for dealing with stress. I am able to easily recognise it and usually am able to manage it well. Stress for me is usually around deadline completion for clients. However yesterday I wanted to rip off the heads of _insert large animal here_ and throw things and scream like a 14 year old teenage girl having a tantrum.

Why?

Our internet stopped working early in the morning.

OK – so why is that bad, and why did it stop working? Well when you build a business that is based on having the internet running as much as it is based on the power running, not having either is very stressful. Made more so when you can do nothing about it. Now in the case of the internet, we have a very good relationship with our supplier, the best ISP in Australia Internode. We have a silver level business grade account with a dedicated service line, short phone queues (typically under a minute to be answered) and very good techs who provide great assistance. However yesterday they could tell me nothing about why the internet suddenly stopped connecting! We knew that the router was working – it was brand new and we switched between it and another one just to check, we eliminated potential network issues here by isolating the network and connecting directly, and they had no known reasons from their end for it not to be working, yet while the modem would handshake and attempt to authenticate it could not get authentication to occur.